When do tickets go on sale?
Tickets go on sale at 11am
Sunday 12th May 2013
What do tickets cost?
Child (6 -12 years): £20
Infant (0 — 5 years): Free
Can I get a refund on my ticket?
Yes you can get a refund up
to the 5th July 2013 but there will be small charge of £3 per ticket for the
privilege (to cover our costs). Refunds can only be requested by the person who
placed the order.
To ask for a refund please
contact our friends at email@example.com
and they will be glad to help.
Can I transfer my ticket to a friend?
Yes you can transfer a ticket
to a friend up to the 16th August 2013 but this must be done via our ticketing
agent as we will need to issue a new named ticket as part of the exchange.
Transfers can only be requested by the person who placed the order and there
will be small charge of £3 per ticket for the privilege (to cover our costs).
The process will basically involve your
friend being sent a personalised link to buy a new ticket and when they do so
your ticket will automatically be refunded and become invalid. Please
do not just give your ticket to a friend, as they won’t thank you when they
don’t get let it in.
To transfer your ticket
please contact firstname.lastname@example.org
and they will be glad to help.
Do I have to pay extra for camping?
No. Your ticket price is the
same whether you choose to camp or not.
Where and how do I buy tickets?
All tickets to ITW 2013 are
purchased through the ticketing page on our website. An individual can buy up to 4 tickets and for
each one we require the name of the person attending the festival and a valid
email address. Email addresses are not required for Child or Infant tickets.
What forms of payment do you accept?
Payment can be made by all
cards associated with the VISA and Mastercard networks. Unfortunately we cannot
accept American Express.
How will I know if I have a ticket or not?
Once you have made the
payment, a confirmation email will be sent to you confirming your purchase. If
you have not received your confirmation email within 24 hours please contact our ticketing agent on
How and when will tickets be distributed?
The confirmation email, sent after payment is complete, will have a direct link to download your tickets. Tickets must
be printed off at home and presented at the gate to gain entry to the festival
(along with ID). If you made the purchase it is your responsibility to make
sure your friends get their printed tickets.
Will tickets be available on the gate?
Strictly, no. All tickets
must be purchased prior to arriving at the festival, so please do not turn up
to the event without a ticket and hope to get in.
I’m under 18, can I buy a ticket?
Yes, all ages are welcome at
lTW, if you are under 18 you must be accompanied by an adult. You won’t be able
to buy any alcohol or drink onsite but you can have as much new music as you
Do children 12 and under need tickets?
Yes. Children aged 6-12 will
need a ticket which will cost £20. Children under the age of 6 enter the
festival free of charge and do not need a ticket.
Is it a good idea to bring children?
Children are definitely
welcome, however the loud music and dancing crowds mean we recommend hearing
protection and insist they are always in the care of a parent/responsible
At ITW we want to make sure
nobody misses out on the event. If you have a disability but are unsure of
whether the festival will provide the appropriate facilities for you, then
please get in touch and we will do everything we can to help you out.
As the site takes place
outside and in woodland the ground can be very uneven so if bringing a
wheelchair be sure to use off-road tyres and take care when getting around the
site. Viewing platforms are provided at both music stages and disabled toilets
What's with the secrecy?
Part of the charm of ITW is
How do I get to the festival?
As we like to keep the
location of ITW a secret, we don’t give out the address until a few days before
the festival starts. Now if that panics any of you don’t worry. We can tell you
that it's in Kent, a 1.5 hour car journey from London. Those of you who want to
take public transport can get a train from London Bridge to Staplehurst.
Can I park at the festival?
Yes, the festival has free on
How do I get from the train station to the festival site?
There will be a shuttle bus
operating a return service from the station. This will cost £4 each way. A
timetable will be sent to you nearer the time letting you know which bus you
If l arrive via public transport at a time when there is no
shuttle bus - what are my options?
Taxis are always available,
so if you find yourself stranded call:
MTC Taxis: 01580 890 003
What time do the gates open?
You can arrive at the site
any time after 15:00 on Friday.
When do I have to leave?
The site closes at 14:00 on
Do I need to exchange my ticket for a wristband?
Yes you do. When you arrive
you will need to present your ticket to the gate staff along with some ID,
which will be exchanged for a wristband allowing you access to the site.
What ID do I need to get into the Festival?
Driver’s license, Passport or
PASS card are all valid forms of ID
Can I bring my live-in vehicle?
Campervans are welcome but
anything larger than 6 meters or over 3.5 tonnes may be unsuitable as access to
the site is limited and we don’t want you to get stuck! If you have any
concerns please contact us before buying a ticket.
Are there any power points available for live-in vehicles?
As the site is small in size
we are unable to provide power points for live-in vehicles.
Is there free water on site?
Yes, there will be access to free drinking water
in the campsite and from the catering area.
Where can I find lost property?
Lost property will be taken to the information
tent, which will be marked on the festival map.
And who can I contact after the festival for lost property?
To enquire about lost
property after the festival please email us at
Can I get cash out at the festival?
Sadly no, so make sure you
bring enough to keep you going for the event.
Is there any lock up service for valuables?
No. We don’t have this
facility, so please don’t tempt fate by leaving valuables on show.
Can I bring in my own alcohol?
Yes, you’re welcome to bring
some along. However, if lugging your own booze around is too much or you’d like
to sample some local grog then we have a fully licensed bar chocked full of
local beers, cider and wine for your delectation.
Can I bring food into the festival?
Yes, but if you’d like the
cooking to be done for you there will be plenty of hot homemade food available
for you to gorge on at lunch, dinner and breakfast.
Can | BBQ?
Yes but please be careful to
not set the site on fire.
Will food and drink be reasonably priced then?
Yes. As this ain‘t your usual
corporate event, all food and booze is priced so it won’t cripple your wallet.