Tickets
When is the festival happening?
Saturday 1st September 2012
Where is the festival?
The festival takes place in a secret woodland location in Kent, just one hour outside London. Only those with tickets will be told how to get there.
When do tickets go on sale?
Tickets will go on sale at 11:00am on Sunday April 15th 2012Do I have to pay extra for camping?
No. Your ticket price is the same whether you choose to camp or not.Where and how do I buy tickets?All tickets to ITW 2012 are sold online.To buy: Click on the tickets link on our homepage and follow the instructions from there.
Can I buy more than one ticket?
Yes you can. This year you can buy up to 4 tickets. Make sure you have the name and email address for each person you wish to buy for - this is very important.
How will I know if I have a ticket or not?
Once you have made a payment, a confirmation email will be sent to you confirming your purchase. There will be a unique code in this email which you will need to bring with you on the day, so make sure you don’t lose it. If you have bought tickets on behalf of others, an email will be sent to them too.
How do I pay?
Payment can only be made through Paypal. You don't have to have a Paypal account to buy tickets, just follow the on screen prompts to make a one off payment.
How and when will tickets be distributed?
All tickets are sent electronically and you will receive them instantly via email. Just remember to bring your invite with you on the day.
Will tickets be available on the gate?
No. All tickets must be purchased prior to arriving at the festival. Numbers are strictly limited so we recommend early booking.
I’m under 18, can I buy a ticket?
Yes, all ages are welcome at ITW. You won’t be able to buy any alcohol or drink onsite but you can have as much new music as you like. Children under 18 must be accompanied by an adult.
Do children 12 and under need tickets?
Yes. Children aged 6-12 will need a ticket which will cost £15. Children under the age of 6 enter the festival free of charge.
Is it a good idea to bring children?
Children are definitely welcome, however the loud music and dancing crowds mean we recommend hearing protection and insist they are always in the care of a parent/responsible adult.
Can I cancel/ return tickets?
Yes. If for any reason you can’t make it and wish to cancel your ticket, a full refund will be credited back to your bank account. Cancellations can only be made up to 2 weeks before the festival starts and up to 60 days after you bought your ticket, after this time we cannot offer any refunds. Please contact info@inthewoodsfestival.co.uk if you need a refund.
Disability and Accessability
If I have a disability is this event suitable for me?
In The Woods is set in woodland, so the ground in places can be uneven - wheelchairs with offroad tyres will cope fine. There are viewing platforms on both stages and toilets with wheelchair access are available. If you have any questions regarding accessability please do not hesitate to get in touch as we'd love for everyone to enjoy ITW and we'll try our hardest to accomodate you.
Getting to ITW
How do I get to ITW?
As we like to keep the location of ITW a secret, we don’t give out the address until a few days before the festival starts. Now if that panics any of you don’t worry. We can tell you that it’s in Kent, a 1.5 hour car journey from London. Those of you who want to take public transport can get a train from London Bridge to Staplehurst.
Can I park at ITW?
Yes, the festival has free on site parking.
How do I get from the train station to the festival site?
There will be a shuttle bus operating a return service from the station. This will cost £2 each way. A timetable will be sent to you nearer the time letting you know which bus you can get.
If I arrive via public transport at a time when there is no shuttle bus - what are my options?
Taxis are always available, so if you find yourself stranded call
MTC Taxis: 01580 890 003
Arriving at ITW
What time do the gates open?
You can arrive at the site any time after 10:00am on the day.
Do I need to exchange my ticket for a wristband?
Yes you do. When you arrive you will need to present your ticket to the gate staff along with some ID, which will be exchanged for a wristband allowing you access to the site.
What ID do I need to get into ITW?
Driver’s license, Passport or any other official form photo ID is valid.
On site
Are there any power points available for live-in vehicles?
As the site is small in size we are unable to provide power points for live-in vehicles.
Is there free water on site?
Yes, there will be a fresh water tap in the campsite and free drinking water from behind the bar
Where can I find lost property?
Lost property will be taken to the information tent, which will be marked on the festival map.
And who can I contact after the festival for lost property?
To enquire about lost property after the festival please email us at lostproperty@inthewoodsfestival.co.uk
Can I get cash out at ITW?
Sadly no, so make sure you bring enough to keep you going for the event.
Is there any lock up service for valuables?
No. We don’t have this facility, so please don’t tempt fate by leaving valuables on show.
Food and Drink
Can I bring in my own alcohol?
Yes by all means bring as much as you like. However, if lugging your own booze around is too much or you’d like to sample some local grog then we have a fully licensed bar chocked full of local beers, cider and wine for your delectation. No Glass bottles - we kindly ask that no glass is brought on site as animals graze on this land for the rest of the year and they don't like glass with their grass.
Can I bring food into the festival?
Yes, but if you’d like the cooking to be done for you there will be plenty of hot homemade food available for you to gorge on at lunch, dinner and breakfast.
Can I BBQ?
Yes but please be careful to not set the site on fire.
Will food and drink be reasonably priced then?
Yes. As this ain’t your usual corporate event, all food and booze is priced so it won’t cripple your wallet.