Where and how do I buy tickets?
All tickets to ITW 2017 are purchased through the ticketing page on our website. An individual can buy up to 8 tickets and for each one we require the name of the person attending the festival and a valid email address. Email addresses are not required for Child or Infant tickets.
Are there Glamping options available?
Yes. We have a limited number of bell tents available to hire for the festival this year. They are fully kitted out with memory foam mattresses, rugs, cushions, tables, lamps and fairy lights. You’ll have an option of reserving duvets and pillows as well, meaning your sleeping bag can stay under the stairs at home this year. You’ll be set up in a separate field, just a short walk away from the general campers. The bell tents are also available without bedding, just bring your own duvet or a sleeping bag. The bedding is not available to hire on it’s own unfortunately, a bell tent must be reserved to give you the bedding option.
Bell tent tickets will go on sale on 2nd April 2017 along as part of the general ticket release. Festival tickets are not included in the bell tent ticket and must be purchased separately.
Can I bring my live-in vehicle?
You are more than welcome to bring your live-in vehicles to our site for the weekend but you’ll have to purchase a campervan ticket (£35) which will go on sale on 2nd April 2017 as part of the general ticket release. Our pitches are roughly 7m x 7m, which should give you plenty of room for an awning. We don’t recommend bringing vehicles that are over 6m or 3.5 tons, as you may have trouble accessing the site. There is no power hook ups in the campervan site.
Do I have to pay extra for camping?
No. Your ticket price is the same whether you choose to camp or not.
What forms of payment do you accept?
Payment can be made by all cards associated with the VISA and Mastercard networks. Unfortunately we cannot accept American Express.
How and when will tickets be distributed?
The tickets will be sent out via email after payment is complete. You must bring either a paper print-out or an e-copy of the ticket to gain entry to the festival, along with a valid form of photo ID. If you made the purchase on behalf of others, it is your responsibility to make sure your friends have a copy of their ticket.
How will I know if I have a ticket or not?
Once you have made your payment, a confirmation email will be sent to you confirming your purchase. If you have not received your confirmation email within 24 hours please contact us on firstname.lastname@example.org and we will be glad to help.
Will tickets be available on the gate?
Strictly, no. All tickets must be purchased prior to arriving at the festival, so please do not turn up to the event without a ticket or your photo ID or you will not be let in.
I’m under 18, can I buy a ticket?
Yes, all ages are welcome at lTW, however if you are under 18 you must be accompanied by an adult. You won’t be able to buy any alcoholic drinks onsite but you can have as much new music as you like.
Do children 12 and under need tickets?
Yes. Children aged 6-12 will need a ticket. Children under the age of 6 can enter the festival free of charge but will still need a ticket.
Is it a good idea to bring children?
Children are definitely welcome, however the loud music and dancing crowds mean we recommend hearing protection and insist they are always in the care of a parent/responsible adult.
Can I get a refund on my ticket?
Yes, you’ll be able to get a refund on your ticket up to 8th July 2017 and there will be small charge of £5.00 per ticket (to cover our costs). Refunds can only be requested by the person who placed the order. To ask for a refund please contact email@example.com and the team will be glad to help.
Can I transfer my ticket to a friend?
Yes you can transfer a ticket to a friend up to 12th August 2017. Transfers can only be requested by the person who placed the order and there will be small charge of £5.00 per ticket for the privilege (to cover our costs), as we will need to issue a new named ticket as part of the exchange.
The process will involve your friend being sent a personalised link to buy a new ticket and when they do so your ticket will automatically be refunded and become invalid. Please do not just give your ticket to a friend, as they won’t thank you when they don’t get let it in.
To transfer your ticket please contact firstname.lastname@example.org and the team will be glad to help.
DISABILITY AND ACCESS
Is the festival accessible?
At ITW we want to make sure nobody misses out on the event. If you have a disability but are unsure of whether the festival will provide the appropriate facilities for you, then please get in touch and we will do everything we can to help you out.
As the festival takes place outside and in woodland the ground can be very uneven so if bringing a wheelchair be sure to use off-road tyres and take care when getting around the site. Viewing platforms are provided at both music stages and disabled toilets are available.
GETTING TO ITW
What’s with the secrecy?
Part of the charm of ITW is the surprise.
How do I get to the festival?
As we like to keep the location of ITW a secret, we don’t give out the address until a few days before the festival starts. Now if that panics any of you don’t worry. We can tell you that it’s in Kent, about a 1.5 hour car journey from London. Those of you who want to take public transport can get a train from London to Staplehurst, which takes about 1 hour.
How do I get from the train station to the festival site?
There will be a shuttle bus operating a return service from the station. The journey takes 20 minutes and can be booked in advance. We recommend booking to guarantee a seat, however you can purchase a ticket on the day. A timetable will be sent to you nearer the time letting you know which bus you can get.
Can I park at the festival?
Yes, the festival has free on site parking.
If l arrive via public transport at a time when there is no shuttle bus, what are my options?
Taxis are always available, so if you find yourself stranded call:
Central Cars: 01732 368988
MTC Taxis: 01580 890 003
ARRIVING AT ITW
What time do the gates open?
You can arrive at the site any time after 15:00 on Friday 1st September 2017.
When do I have to leave?
The site closes at 14:00 on Sunday 3rd September 2017.
Do I need to exchange my ticket for a wristband?
Yes you do. When you arrive you will need to present your ticket to the gate staff along with some ID, which will be exchanged for a wristband allowing you access to the site. ID is not necessary for child or infant tickets.
What ID do I need to get into the Festival?
Driver’s license, Passport or PASS card are all valid forms of ID
Are there any power points available for live-in vehicles?
As the site is small in size we are unable to provide power points for live-in vehicles.
Is there free water on site?
Yes, there will be access to free drinking water in the campsites and from the bar area.
Where can I find lost property?
Lost property will be taken to the information tent, which will be marked on the festival map. To enquire about lost property after the festival please email us at email@example.com
Can I get cash out at the festival?
There are no cash machines on site but most of the main bars and food stalls will take cards. Just make sure you bring enough cash to keep you going for the event.
Is there any lock up service for valuables?
No. We don’t have this facility, so please don’t tempt fate by leaving valuables on show.
FOOD AND DRINK
Can I bring in my own alcohol?
Yes, you’re welcome to bring some along but please be reasonable. If lugging your own booze around is too much or you’d like to sample some local offerings then we have a fully licensed bar full of local beers, cider and wine and all reasonably priced.
Can I bring food into the festival?
Yes, but if you’d like the cooking to be done for you there will be plenty of hot homemade food available for you to gorge on at lunch, dinner and breakfast.
Can I BBQ?
For the safety of everyone at the festival, no disposable barbecues are allowed onsite. Purpose built units that are raised off the ground are permitted, although please take caution when cooking around flammable tents.
Will food and drink be reasonably priced then?
Yes. As this isn’t your usual corporate event, all food and drink is priced so that it won’t cripple your wallet.
This year we’re lucky enough to have the support of the PRS, a company that supports organisations and individuals in creating, licensing and being paid for their music.